Terms & Conditions
These Terms and Conditions govern all purchases made through the Mary Grace London website, based in London, United Kingdom. By placing an order with us, you confirm that you have read, understood, and agree to these terms in full.
1. General
These terms apply to all customers who visit our website or make a purchase. We reserve the right to update these terms at any time. Continued use of our website after any changes constitutes acceptance of the revised terms.
2. Product Information
We make every effort to ensure product descriptions, images, and pricing are accurate and up to date. However, minor variations in colour may occur due to screen settings, and we reserve the right to correct any typographical errors or inaccuracies without prior notice.
3. Ordering & Payment
• Orders are only confirmed and processed once full payment has been successfully received.
• Available payment methods may vary by country. It is the customer's responsibility to verify which methods are available in their region.
• All prices are displayed in GBP (£) and include applicable taxes unless stated otherwise.
• We reserve the right to cancel or refuse any order at our discretion, in which case a full refund will be issued.
4. Processing & Delivery
Our standard processing time is 1–3 business days from the moment payment is confirmed. Estimated delivery time is 3–7 business days, depending on your location. All orders are dispatched directly from our fulfilment partner. Please note that delivery timelines may be affected during peak periods, public holidays, or due to customs processing times.
5. Customs & Import Duties
Orders shipped internationally may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the sole responsibility of the customer. We recommend checking your local customs regulations before placing an order.
6. Returns & Cancellations
Please refer to our separate Return Policy for full details on eligibility, process, and refund timelines. Orders that have already been dispatched cannot be cancelled.
7. Liability
• Mary Grace London is not liable for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.
• We are not responsible for loss or damage to parcels once tracking confirms successful delivery.
• Our total liability to you shall not exceed the value of the order placed.
8. Intellectual Property
All content on the Mary Grace London website, including but not limited to text, photographs, graphics, and logos, is the exclusive property of Mary Grace London. Reproduction or use of any content without prior written permission is strictly prohibited.
9. Complaints
If you have a complaint, please contact us in writing at info@marygracelondon.com. We aim to acknowledge all complaints within 2 business days and resolve them within 5 business days.
10. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.