Privacy Policy

Last updated: 1 may 2026

This Privacy Policy applies to all services provided by Mary Grace London, based in London, United Kingdom, reachable at info@marygracelondon.com. We respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, why we collect it, and how it is handled.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following personal data:

•       Full name

•       Delivery and billing address

•       Email address

•       Phone number

•       Payment information (processed securely via third-party providers)

•       IP address and device data

•       Browsing behaviour and activity on our website

•       Order history and preferences

2. How We Use Your Data

Your personal data is used exclusively for the following purposes:

•       Processing, fulfilling, and shipping your orders

•       Providing customer service and resolving queries or complaints

•       Sending order confirmations, shipping updates, and relevant account notifications

•       Improving our website, product offering, and overall customer experience

•       Complying with our legal and regulatory obligations

•       Sending marketing communications where you have given explicit consent

3. Sharing Your Data

We do not sell, rent, or trade your personal data. Your information is only shared with third parties where strictly necessary to fulfil your order or meet legal obligations. These third parties may include:

•       Payment processors (e.g. Stripe, PayPal)

•       Shipping and fulfilment partners

•       Legal or regulatory authorities when required by law

All third parties are required to process your data in compliance with applicable data protection laws.

4. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once your data is no longer needed, it is securely deleted or anonymised.

5. Cookies

Our website uses cookies to enhance your browsing experience, analyse traffic, and support marketing efforts. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.

6. Your Rights

Under applicable data protection legislation (including the UK GDPR), you have the following rights:

•       Right to access – request a copy of the personal data we hold about you

•       Right to rectification – request correction of inaccurate or incomplete data

•       Right to erasure – request deletion of your personal data ('right to be forgotten')

•       Right to restrict processing – request that we limit how we use your data

•       Right to data portability – receive your data in a structured, machine-readable format

•       Right to object – object to the processing of your data for certain purposes

To exercise any of these rights, please contact us at info@marygracelondon.com. We aim to respond to all requests within 30 days.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL technology.

8. Contact

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Company: Mary Grace London

Location: London, United Kingdom

Email: info@marygracelondon.com